Exploring · an Abierto Lab initiative
Your customers, served like guests. At any hour.
Anfitrión builds AI service agents with your organization’s knowledge, catalog, calendar and voice. They serve customers on the web, WhatsApp and Telegram, remember each one and connect with your systems.
We’re building it. Join the list and we’ll let you know when you can try it.
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Hotel [client]AI assistant · replies instantly
- Good evening, Ms. Pérez. Shall I prepare the same room as on your last visit?
- Yes, the 12th to the 15th.
- All set. Suite 402, November 12 to 15.
01 · The idea
A call that always gets an answer
Anfitrión is Spanish for host. Its symbol is the reception bell: one tap and someone attends to you, at any hour. It is the promise of service, summed up in a single gesture.
Every customer is served like an important guest: by name, with memory and without waiting.
02 · How it works
By name, with memory and without waiting
Remembers every customer
It knows their history, their preferences and past conversations, and never makes them repeat their details.
Serves them where they are
It replies on the web, WhatsApp and Telegram, day and night.
Connects with your systems
It books, reserves and checks your catalog, and hands the case to a person on your team when needed.
03 · How it serves
Four service principles
Each agent speaks with your organization’s voice and follows the same four principles.
- 01
Uses their name
It uses what it already knows about the customer.
- 02
Gets to the point
Short sentences, one question at a time. The answer first, then the detail.
- 03
Thinks ahead
It suggests the next step: confirm, remind, notify.
- 04
Is transparent
It says it is an AI assistant, and says so when it hands the case to a person.
04 · Waitlist